Introduction
At Jumbo Grey, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy explains how you can return products and get a refund if necessary.
Returns
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- A receipt or proof of purchase must be provided.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify us within 30 days of receiving the item by emailing returns@jumbogrey.com with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Once you have received the RMA number, securely pack the item in its original packaging and include the RMA number inside the package. Ship the item to the address provided in the return instructions.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom-made or personalized products.
- Items marked as final sale or non-returnable.
- Products that have been used or altered.
Refunds
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Refund Timeline
- Credit Card Payments: Refunds to credit cards may take up to 10 business days to process, depending on your card issuer’s policies.
- Other Payment Methods: Refunds through other payment methods may take up to 10 business days.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Shipping Costs
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Damage Claims
If the item was damaged during shipping, please contact us immediately at support@jumbogrey.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Exchanges
If you need to exchange an item for a different size or color, please contact us at returns@jumbogrey.com to arrange the exchange. The same conditions for returns apply to exchanges.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Jumbo Grey
Email: returns@jumbogrey.com
Phone:
Address:
We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with Jumbo Grey.
